This Shipping Policy was last updated February 2021.
FREE shipping on all orders. No minimum order value.
All orders are shipped on a 1-2 day tracked delivery service with DPD.
Fulfilment of your order is managed by 2Pure.
Please note we’ll endeavour to dispatch your order straight away, however during busy periods this could take 2-3 working days.
We use DPD 1-2 day delivery service for all our orders. We are not currently able to offer express or a guaranteed next-day delivery service.
Unfortunately, due to forces out of our control, we are currently unable to fulfil orders to the following destinations. We’re working to resolve this as soon as possible and apologise for any inconvenience.
We do not deliver to British Forces Postal Offices or addresses. Please use an alternative shipping address.
Orders placed on a public holiday will be dispatched the next working day. If the 2-day delivery date falls on a public holiday, the delivery will be made the next day.
We don't currently ship outside of the UK.
Once your order has been shipped, you’ll get an email with your DPD tracking number. You can use this to track the status of your order. DPD usually message on the day with a time slot.
We aim to ensure your order arrives in perfect condition but occasionally things do go wrong. If your order arrives with obvious damage to the packaging, do not accept the goods from the courier.
If the item(s) ordered within the package are found to be defective, damaged, or not the items ordered, please refer to the instructions on our Returns Policy page.
Choose your footbed based on your shoe size. Half-sizes order a full-size up and trim the toe with scissors to fit your shoe size.
See additional fitting and molding instructions here.
If you are a half size, we recommend going up half a size for all SOLE footwear and footbeds (if you normally wear an 8.5, choose a 9)
If you are a half size, we recommend going up half a size for all SOLE footwear and footbeds (if you normally wear an 5.5, choose a 6)