This Shipping Policy was last updated June 2019.
Fulfilment of your order is managed by 2Pure with delivery handled by DPD couriers.
Orders placed before 12 noon are dispatched the same day on a 2-day service. Orders received after 12 noon are dispatched on the next working day – for example, if the order is placed on Friday it will be despatched on Monday.
Orders placed on a public holiday will be dispatched the next working day. If the 2-day delivery date falls on a public holiday, the delivery will be made the next day.
Orders made to a delivery address outside of the UK, but within the EU/EEA, will be dispatched by DPD EU on a 3-5 day service.
You can check your order status using the link below. DPD will send you updates on delivery status to the email address and mobile number you provided with your order.
To use this service, you will need your order number and email address and postcode used when you placed your order.
We aim to ensure your order arrives in perfect condition but occasionally things do go wrong. If your order arrives with obvious damage to the packaging, do not accept the goods from the courier.
If the item(s) ordered within the package are found to be defective, damaged, or not the items ordered, please refer to the instruction about Exchanges on the Returns Policy page.
Choose your footbed based on your shoe size. Half-sizes order a full-size up and trim the toe with scissors to fit your shoe size.
See additional fitting and molding instructions here.
If you are a half size, we recommend going up half a size for all SOLE footwear and footbeds (if you normally wear an 8.5, choose a 9)
If you are a half size, we recommend going up half a size for all SOLE footwear and footbeds (if you normally wear an 5.5, choose a 6)