FAQs

Footbeds FAQs

No. You can place the footbeds in your footwear without heating them and they will adjust to your feet over time, usually a few days. Heating the footbeds first simply speeds up the customization process.

Yes. You can re-mould your footbeds up to 5 times without affecting the quality. Click here to see our footbed fitting instructions now.

Yes. If you put SOLE in the oven while it is preheating, they will likely overheat and possibly melt. Make sure that the insoles are in the oven for 2-3 minutes maximum. By closely monitoring the amount of time the insoles are in the oven you will ensure they are sufficiently heated for moulding, without getting overheated. Click here to see our footbed fitting instructions now.

The Opti-Therm Indicator is not crucial to the moulding process. Preheat your oven to 90°C and place the insoles in the oven on the centre rack. Make sure that the insoles stay in the oven for no less than 2 minutes, and no longer than 3 minutes. By closely monitoring the amount of time the insoles are in the oven you will ensure they are sufficiently heated for moulding, without getting overheated. Click here to see our footbed fitting instructions now.

Absolutely not! If you try to use a microwave the insoles will be ruined. The reason for this is that a microwave does not heat evenly. If you do not have access to a conventional oven, place the insoles in your footwear without heating them. They will adapt to your feet over time, usually just a few days. Click here to see our footbed fitting instructions now.

It is up to your personal preference whether you wear socks during the moulding process or not. We recommend replicating the combination of foot, sock, and footwear that you plan to use the insoles with. If you normally wear socks with this footwear, then wear socks during the moulding process; if you do not normally wear socks, then avoid wearing socks while moulding. Click here to see our footbed fitting instructions.

If possible, yes. Leaving them in may interfere with the effectiveness of your new SOLE Custom Footbeds. If the factory insoles are not removable you can still use SOLE Custom Footbeds, but you may need to use a low volume model.

No. If the insole curls up in the oven, it usually means that they have been overheated, and have lost their supportive shape. If it has been less than 90 days from the date of purchase, we will replace them free of charge. If you purchased them at a retail store or from your foot health professional's office, please contact them for a replacement.

Try wearing the footbeds without moulding them to see if that works for you. By not heating up the insoles, the arch area retains maximum rigidity, offering additional support. If you decide you would prefer to mould the insole, you can still do so by following the heat moulding instructions.

SOLE Custom Footbeds mould to your unique feet, but retain their orthopedic shape, so there may not appear to be a dramatic difference. How different they look after moulding depends on the unique combination of your feet and footwear.

Order an insole that is one half size larger than your shoe size. For example, if you wear a Women's 8.5 shoe, order a Women's 9 footbed. Line up the heels of the factory-supplied insole with your new SOLE Custom Footbeds, and using the insole from your shoe as a guide, trace the toe area. Then use scissors to trim the footbeds. Click here to view our fitting guide.

PLEASE NOTE: Only trim the toe end and take care not to cut them too short! Fraying of the Thinsulate™ layer may occur when trimming insulated Footbeds (Insulated Ultra, Insulated Response, Signature CD Thin). Some fraying is expected and will not affect the function or integrity of the product.

Order an insole that is a full size larger than your shoe size. For example, if you wear a size 11EE, purchase size 12 footbeds. Line up the heel of the factory-supplied insole with your new SOLE Custom Footbeds, and using the insole from your shoe as a guide, trace the toe area. Then use scissors to trim the insoles. If your foot is larger than EEE, purchase insoles that are two sizes larger and follow the same process to trim them to length.

 

PLEASE NOTE: Only trim the toe end and take care not to cut them too short! Fraying of the Thinsulate™ layer may occur when trimming insulated Footbeds (Insulated Ultra, Insulated Response, Signature CD Thin). Some fraying is expected and will not affect the function or integrity of the product.

Yes you can. To make sure you do not cut them too short, line up the heel of the factory-supplied insole with your new SOLE Custom Footbeds, and using the insole from your shoe as a guide, trace the toe area. Then use scissors to trim the footbeds.

 

PLEASE NOTE: Only trim the toe end and take care not to cut them too short! Fraying of the Thinsulate™ layer may occur when trimming insulated Footbeds (Insulated Ultra, Insulated Response, Signature CD Thin). Some fraying is expected and will not affect the function or integrity of the product.

Under normal use conditions, SOLE Custom Footbeds should last at least as long as the footwear you are putting them in. Most users find that their footbeds outlast multiple pairs of shoes before they need replacing.

To clean your footbeds, we advise that you remove the footbeds from your footwear, and wipe them with a damp cloth and a mild detergent, and allow them to air dry. If your footbeds get wet during use, remove them from your footwear and allow them to air dry.

 

PLEASE NOTE: Because of the temperature-sensitive nature of our footbeds, please do not leave them in high-heat conditions for extended periods, like inside a vehicle on a hot day, or in any kind of direct sunlight.

EVA is an incredibly durable and resilient material that can withstand high-intensity use and retains its shape over a long period of time.

 

Cork is environmentally sustainable, naturally shock absorbing and moisture-wicking and moulds quickly to your unique foot shape.

Our footbeds are manufactured with love and care in South Korea.

Footwear FAQs

The build-in SOLE Custom Footbed will adapt to your unique feet after about one week of regular use.

To clean your SOLE footwear, we recommend a mild soap (non-bleach laundry detergent or shampoo work well) and cold water. To remove stubborn dirt, use a stiff brush or soft cloth. Do not machine wash or dry. If additional weatherproofing is needed for SOLE water-resistant footwear, a silicone-based water-proofing agent is recommended. Because of the temperature-sensitive nature of our footwear, we recommend you do not leave them in high-heat conditions for extended periods, or in any kind of direct sunlight.

 

For SOLE footwear made with leather, we recommend applying a quality leather conditioner before wearing them to ensure they are protected from the beginning, this will also save time on future cleanings. If you live in a particularly wet climate you may also want to consider using a silicon based water-proofing spray to help protect the leather from moisture damage.

Our footwear products are manufactured with love and care in the People's Republic of China.